Entry-level German Speaking Service Desk Agent

- Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.

- Participating in on-call duty.

- Creating, categorizing, resolving, and documenting tickets.

- Serving as a liaison with system specialists and other departments.

- Controlling, monitoring, and delegating tickets based on SLAs.

- Documenting solution descriptions and maintaining the knowledge database.

- Providing training for new team members.

- Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.

- Handling major incidents and communicating updates to management and departments.

- Conducting remote troubleshooting for end users.

Requirements

- Interest in IT and motivation to start a career in the field

- Customer-oriented mindset with a helpful and positive attitude

- Confident communication skills in Hungarian, German, and English

- Basic understanding of PC hardware, Windows environments, and common software applications

- Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage

- Willingness to learn new technologies and processes

- Strong communication and teamwork skills

- Reliable, solution-oriented, and able to stay calm under pressure

- Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required

Benefits

- Start your career in a visible and responsible IT support role within an international environment

- Gain insight into the IT operations of the defense and automotive industries

- Access professional training opportunities, mentoring, and internal learning programs

- Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work

- Join a supportive team with long-term career growth opportunities